Further Information


Confidentiality is an essential part of our work together. I will not disclose anything you share with me to a third party (e.g. your GP), unless there is a very good reason for doing so; and if so, I will always include you in the disclosure or encourage you to make the disclosure yourself. This may include danger of serious harm to yourself or another person e.g. risk of suicide or domestic abuse.

Although decisions to break confidentiality will normally be discussed with you first, disclosures may still occur without your consent if there are legal implications e.g. you share information with me which suggests a child or vulnerable adult is being abused or at risk; threat of a terrorist attack; or which would make me liable to civil or criminal court procedure if the information were not disclosed.

I also share aspects of my counselling work with my supervisor, with a view to giving clients the best service and care possible. My supervisor is bound by similar codes of confidentiality. In addition to aspects of counselling work I sometimes share clients’ first names with my supervisor. Please let me know if you have concerns about this and wish me to further disguise your identity.

Time, Cost and Cancellations

Counselling sessions last one hour and cost £50, payable at the start or end of the session in cash or in advance of the session if paying by BACS. For clients on a low income I offer a concessionary rate, starting at £35, and ask that you pay what you can afford between this and £50. This sliding scale can also be applied if you are experiencing financial difficulties at a later stage of our work together (and similarly I ask that you increase the amount if your situation improves). Payment can be made by cash or cheque, made payable to Elissa Mood; or by BACS transfer to Elissa J Mood, Santander bank, account number 71789560, sort code 09-01-26. Please note that your name will be visible to staff at Santander if paying by BACS, so you may wish to use your initials as a reference instead.

I ask that you give 24 hours notice if you need to cancel an appointment and may ask you to pay the cost of the missed appointment if you give less than this notice period and are unable to accept an alternative time. I will try to be as flexible as possible if you need to cancel in the case of illness or emergency. These guidelines apply also to myself as counsellor: I will give as much notice as possible when I know I am unable to attend a session, and only less than 24 hours notice in exceptional circumstances.

Unfortunately, if I have another client booked in after you, I won’t be able to extend the length of the session if you arrive late. In these circumstances, your session will need to end at the scheduled time, but will be charged at the full rate. However, I always try to be flexible where possible, and may be able to offer you an alternative time slot if my schedule allows. I can also offer telephone or online (Skype /FaceTime/ Zoom/WhatsApp) counselling if you are unable to attend a session in person.

Emotional and Physical Health and Safety

Although over time clients generally feel better, there may be times during which you feel worse. This may happen for a number of reasons (e.g. grief, anger, guilt, sadness or trauma which has been buried and is now resurfacing). This is a normal part of counselling and usually eases over time. I will endeavour to be particularly sensitive during these times and help you in any way I can to ‘hold’ these feelings. Please bear in mind that many of our problems in life do not have easy answers or ‘quick fixes’, and that counselling can at times feel long and complex without obvious results; and that you may feel lost and/or confused at times along the way.

In addition, counselling is not an exact science and counsellors are human and fallible. It is possible that, even with the best of intentions, I may say or do something at some point which upsets you in some way. When issues are addressed directly with a counsellor, they can often be transformed with powerful therapeutic consequences. I therefore ask, if you feel able, that you bring any problems you have with me to a counselling session in the first instance. However, if you feel at all concerned about our work together, please contact BACP’s ‘Ask Kathleen’ service (details below under ‘Ending Therapy / Complaints’) for impartial advice.

I am a registered member of the BACP and work according to their Ethical Framework for Good Practice in the Counselling Professions (available to view at http://www.bacp.co.uk/ethical_framework/). I hold full professional liability and public indemnity insurance with Oxygen (underwritten by Hiscox). All smoke and CO2 alarms in the house are tested regularly. In the event of a fire, please accompany me to the nearest exit and wait for the emergency services.


The room I use for counselling is on the ground floor of my house. I have awareness of hearing and visual impairments and hold a BSL level 2 certificate.

Boundaries of Contact (including social media)

I am contactable outside sessions by mobile or email for practical communications (e.g. cancellations or to let me know you’re running late). Because boundaries are important in counselling for both clients and counsellors, I ask that clients do not contact me excessively for therapeutic reasons outside sessions. If you feel you need to make contact between sessions because you are struggling, please do this by email in the first instance, as I am not always available on my work phone. I will get back to you as soon as possible.

I do not accept friend requests from current or former clients on social networking sites, as this may blur boundaries and compromise clients’ confidentiality and privacy. For the same reason, I request that clients do not communicate with me via any social networking websites.

I do not conduct web searches on clients, as I believe this is a breach of privacy. You are of course entitled to conduct a web search on me. If there is anything you read about me online which changes the nature of our relationship, however, I ask that you bring this ‘into the room’ so we can discuss it together.

Data Protection

I am registered with the Information Commissioner’s Office, registration reference: ZA282563, and keep any data I hold on you in secure online storage, in accordance with the Data Protection Act (1998) and the 2018 General Data Protection Regulation (GDPR). This data includes your contact details, such as name, address, phone and email, your GP’s name and address and details of any medication you are taking. Please let me know if any of these details change, so I can update my records. I also take brief notes after each counselling session, which serve to remind me of the content of our work, and which provide a factual account of our work in rare cases of court subpoena or if requested by clients’ solicitors. These notes do not contain my personal thoughts or opinions. I use a number and your initial rather than your name in these notes, and store them separately from your contact information, so your identity cannot be linked to the content of the counselling sessions.

You have the right to see any information held on you at any time. Please ask me if you wish to see this information and I will provide this within one month. You may request correction or erasure of data held on you; or for data processing to be limited or ceased where applicable. For legal and insurance purposes, all contact details and notes will be stored securely for 7 years after our work together has finished, at which point they will be securely deleted.

Working with addiction

I adhere primarily to Dr. Gabor Mate’s views, which see addiction as a coping mechanism for dealing with unresolved emotional trauma. Therapy can help to process these root causes of addiction; however, it is not possible to do this work when a client attends a session under the influence of drugs or alcohol. Therefore I ask that, if you do have a substance addiction, you do not attend counselling sessions whilst under their influence. If therapy becomes impossible due to an ongoing addiction, I will discuss with you ways to help you deal with this (e.g. with the help of other services), with an invitation to return to counselling with me alongside this support, or at a later date.

Ending Therapy / Complaints

You have the right to terminate the therapy at any time by email, text, WhatsApp, phone or during a session. In the case of unforeseen endings by myself, I have appointed a ‘professional executor’ who will ensure you are informed; given the names of alternative therapists if required; and who will ensure data held on you is dealt with in accordance with the guidelines stated above.

If you are unhappy with me or my work for any reason but feel unable to talk to me about your concerns, or do not feel I have satisfactorily dealt with them, you can use the ‘Ask Kathleen’ service provided by BACP. This service exists for clients who are seeing BACP registered therapists and who are concerned about their therapist or the way the therapy is going; wondering whether what they are experiencing is usual; worried that something about the therapy doesn’t feel right; or not sure what to do or who to talk to. This service is available from 9am to 5pm Monday to Friday. You can contact the service by telephone on 01455 883300 (select option 3); or by email ask@nullbacp.co.uk. Information on how to make a formal complaint can be found at http://www.bacp.co.uk/crs/complaints.php.

Updated 3 January 2022